The below screenshot may occur stopping addon being update either at the company or user level
This is normally caused by incorrect settings related to the addon data tables
- OARI - Add-ons
- ARI1 - User preferences for add-ons
The below shows how the data for the table OARI should be presented as for the payment addon
| AddOnID | EGroup | AStatus | EventOrder | IsAdd64 | AddPlat |
| 1 | M | Y | 1 | N | X |